Privacy Policy

Account information: your name, phone number, email address and the details you add to your profile.

Conversation metadata: when a conversation started, how long it lasted and the amount charged to your wallet. This is what lets us bill pay-as-you-talk.

Payment information: processed by our payment partners. Card details are never stored on our servers.

Device information: app version, device type and basic diagnostics, so we can fix crashes and keep the app running smoothly.

We do not sell your personal information, and we do not use the content of your conversations for advertising.

To create and secure your account, match you with a psychologist or Companion, process wallet top-ups and conversation charges, provide customer support, and meet our legal obligations.

Conversations on Calmia are intended to remain private. They are visible to you and to the psychologist or Companion you are speaking with. We do not read or listen to conversations as a matter of routine.

A provider may keep their own professional notes where they are required to do so. If you report abuse, or we are legally compelled to act, we may need to access limited records.

Service providers who help us operate the app (hosting, payments, messaging, customer support), each under contract and limited to what they need to do their job; the provider you choose to talk to; and authorities where we are required by law.

We keep account data while your account is open. Billing records are kept for as long as tax and financial rules require. You can ask us to delete your account and we will remove what we are not obliged to retain.

You can access, correct or delete your personal information, export your wallet history, withdraw consent for optional communications, and object to processing that is not necessary for the service. Write to hello@calmia.app and we will respond within 30 days.

Access to production systems is limited and logged, data in transit is encrypted, and wallet balances are held in a separate ledger. No system is perfectly secure, so please keep your login details confidential and tell us immediately if you suspect your account has been used without your permission.

Calmia is intended for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will remove it.

If we make a material change we will tell you in the app or by email before it takes effect, and update the date at the top of this page.

Questions about privacy, or a request about your data? Email hello@calmia.app. Please note that Calmia is not an emergency service — if you are in immediate danger, contact your local emergency services, or in India Tele-MANAS on 14416 or 1800-89-14416.